What is ISO/IEC TS 20000-20: 2019 ?

ISO/IEC TS 20000-20: 2019 is a widely recognized standard for service management systems (SMS). This technical specification is developed by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) and is designed to help organizations improve their SMS performance and continually improve their services.

ISO/IEC TS 20000-20: 2019 provides a framework for measuring and evaluating the performance of an SMS, as well as the implementation and continuous improvement of the SMS. The standard is divided into two parts, ISO/IEC TS 20000-20: 2019 and ISO/IEC TS 20000-21: 2019.

ISO/IEC TS 20000-20: 2019 is a critical tool for organizations looking to improve their SMS performance and deliver high-quality services to their customers. By implementing this technical specification, organizations can ensure that their IT services are aligned with their business needs, enabling them to deliver the services that their customers demand.

In conclusion, ISO/IEC TS 20000-20: 2019 is a technical specification that provides organizations with a framework for improving their SMS performance and delivering high-quality services to their customers. By implementing this standard, organizations can ensure that their IT services are aligned with their business needs, enabling them to deliver the services that their customers demand.