What is ISO 9038:2018?

ISO 9038:2018 is a technical standard developed by the International Organization for Standardization (ISO) that specifies the requirements for writing and presenting technical information. This standard provides guidance on how to ensure clarity, accuracy, and consistency in technical documents.

The Purpose of ISO 9038:2018

The main purpose of ISO 9038:2018 is to enhance communication in technical industries by establishing a common framework for creating technical documents. These documents can include user manuals, product specifications, process descriptions, and other types of technical literature.

By adhering to the guidelines set out in ISO 9038:2018, organizations can improve the quality and effectiveness of their technical documentation, making it easier for users to understand and follow instructions. This can ultimately lead to increased customer satisfaction and improved safety and usability of products and systems.

Key Requirements of ISO 9038:2018

ISO 9038:2018 outlines several key requirements that technical writers should consider when creating technical documents. These include:

Clarity: Technical information should be presented in a clear and concise manner, using simple language and avoiding jargon or unnecessary complexity.

Accuracy: Technical documents should provide accurate and up-to-date information, supported by reliable sources and research.

Consistency: The terminology and formatting used in technical documents should be consistent throughout, ensuring that readers can easily navigate and understand the content.

Accessibility: Technical information should be organized and structured in a logical way, making it easy for users to find the information they need.

Visuals: The use of illustrations, diagrams, tables, and other visual aids can help to clarify complex concepts and make technical information more engaging.

Benefits of ISO 9038:2018

By following the guidelines set out in ISO 9038:2018, organizations can benefit in several ways:

Improved user experience: Clear and well-structured technical documentation helps users to understand and use products or services effectively, reducing the need for support or assistance.

Enhanced product quality: Accurate and up-to-date technical information ensures that products are used correctly and safely, minimizing the risk of errors or accidents.

Time and cost savings: Well-written technical documents reduce the time and effort required for training, troubleshooting, and maintenance, resulting in cost savings for organizations.

Compliance with regulations: Many industries have regulatory requirements for technical documentation. Adhering to ISO 9038:2018 can help organizations meet these requirements and demonstrate compliance.

In conclusion, ISO 9038:2018 is a valuable standard for anyone involved in creating technical documents. By following its guidelines, organizations can improve the clarity, accuracy, and consistency of their technical information, leading to better user experiences, enhanced product quality, and other significant benefits.