What is ISO/IEC TS 20000-15:2019 ?

What is the purpose of ISO/IEC TS 20000-14:2019?The primary purpose of ISO/IEC TS 20000-14:2019 is to provide a framework for service providers to implement and maintain best practices for IT service management (ITSM) processes. It aims to help organizations ensure the efficient and effective delivery of IT services, while continuously improving their service management capabilities.

Key features of ISO/IEC TS 20000-14:2019ISO/IEC TS 20000-14:2019 is an international best practice framework for IT service management, which outlines the requirements and guidelines that service providers need to follow to deliver high-quality IT services. Some of its key features include:

Scope of ISO/IEC TS 20000-14:2019ISO/IEC TS 20000-14:2019 is applicable to service providers that manage, process, or support IT services, including but not limited to network, storage, and software services. It is also applicable to service providers that manage multiple service domains, such as cloud or application services.

How to use ISO/IEC TS 20000-14:2019?ISO/IEC TS 20000-14:2019 is a technical standard that provides guidance on how to apply the requirements of ISO IEC 20000-1, the international standard for IT service management (ITSM). It is a reference tool for service providers to assess their current service management capabilities and identify areas for improvement.

Benefits of using ISO/IEC TS 20000-14:2019?ISO/IEC TS 20000-14:2019 offers a number of benefits for service providers, including improved service quality, increased efficiency, and greater customer satisfaction. By following the guidelines and requirements outlined in the standard, service providers can ensure the consistent delivery of high-quality IT services that meet the needs of their customers.

In conclusion, ISO/IEC TS 20000-14:2019 is an essential resource for service providers looking to improve their IT service management capabilities and deliver better service experiences for their customers. By implementing this standard, service providers can increase efficiency, effectiveness, and customer satisfaction, while continuously improving their service management processes.